Letter From Jeff Bertrand
As CEO/owner, I want to thank you for your interest in JH Bertrand. I spend every day thinking about the value that we offer our customers. I put myself in your shoes. If I were purchasing from JH Bertrand, would I be satisfied? It’s truly important to me that we offer products that solve problems. None of us are here at JH Bertrand to just “sell booklet labels.”
I want you to know that I am active in the day to day operations and am constantly updated on what is going on with our customers and their projects. I am available to help make decisions that keep your projects moving. It might mean giving the okay to move a project faster through our system. Or, it could be making an adjustment in a price based on special information. The point is when the decision maker is working with the project managers, things get done faster and issues are resolved quicker.
I am very proud of the knowledge we have developed over 39 years of making booklet labels. This niche has been our focus for a very long time. We know a lot about the subject. We’re an inch wide and a mile deep.
We love getting the box of materials that consists of a bunch of containers and sheets of copy with a note that basically says “help”! You will get an honest, realistic assessment of what can be done. We rarely see challenges we can’t meet. There is almost always a way to get all the copy to fit.
As CEO, I want our excellent production staff to feel free to experiment. It’s not uncommon to find nickels, cable ties, paper clips, re-tasked rollers, etc on the press helping us to make an unusual label construction that the press may not have been designed to make. Whatever it takes! The spirit to get it done through dogged persistence is a key trait of the people who work at JH Bertrand.
Finally, it is very important to me that our company is easy to deal with. When emails are sent to us, we respond quickly to let our customers know that we got them. Quotes are done the same day or next day if more complex. Occasionally, we have an issue. When this occurs, you’ll get a fast response and a clear direction on how we are going to solve the problem. We must have a friendly, easy to work with attitude. The first trait I look for when hiring is friendliness. I guarantee that JHB project managers will give you their best efforts with a great attitude. It starts at the top!
Thank you very much for considering JH Bertrand. I appreciate your business more than my words can express.